Privacy policy
This privacy notice tells you what to expect BIOCAPTIVA Ltd to do with your personal information.
Contact details
Post
BIOCAPTIVA Ltd,
Roslin Innovation Centre,
Charnock Bradley Building,
Easter Bush, Midlothian, EH25 9RG,
United Kingdom
info@biocaptiva.com
Telephone
+44 (0) 131 651 9000
What information we collect, use, and why
We collect or use the following information to operate customer accounts and provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers)
Account information
Website user information (including user journeys and cookie tracking)
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Website user journey information
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Account information
Purchase or service history
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Correspondence
We collect or use the following personal information for recruitment:
Names and contact details
Address
Education history and qualifications
Previous employments
Work experience, competencies, and skills
Third party references
CV and correspondence
Other information found from public sources, subject to local laws and only where necessary for recruitment activities
Optionally, health and diversity data which you have the right to decline to provide and this data, or lack of, will not affect any employment decisions
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. You can read more about this here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We may use collected information to measure performance and drive continuous improvement of our products, services, and website; to carry out market research; and to deliver relevant information and updates to individuals to whom we believe would be interested.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organization or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We may use personal information to process queries, complaints or claims as this helps us to direct communications to the right department, identify affected parties, and investigate quality issues.
Our lawful bases for collecting or using personal information for recruitment are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
Publicly available sources
Market research organizations
Suppliers and service providers
How long we keep information
BIOCAPTIVA will not keep personal information for longer than we need to. Personal information held on our systems is reviewed at least annually and deleted once it is no longer required. If you request that we delete your personal data from our records, this will be carried out within 30 working days. Where personal information relates to a contract which we have provided for medical device- or IVD-related product(s) or services, information may be retained for a period of 15 years to satisfy regulatory traceability requirements.
Who we share information with
Data processors
Cloud storage provider
This data processor stores our electronic records so that they are accessible via the cloud. Data is stored within the United Kingdom and is not transferred to other countries.
Others we share personal information with
Organizations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
05 February 2025